|~What is the $55.00 J-Town pool use fee?|
|We have probably one of, if not the nicest facilities in all of LSA (Louisville Swim Association). J-Town provides us these facilities w/o requiring you to be a member of the pool (MANY teams REQUIRE a membership). To cover their costs they ask us to collect a small fee per swimmer every year for non-members and that goes straight to J-Town. This helps cover their costs for life guards, staff, etc. for our off hour events (like AM practices, cookouts) etc. This used to be a tiered fee; to help simplify we made it a flat rate this year. If you joined or are joining the pool this season bring your receipt or email a copy of your receipt to Jason Magar and he will give you a credit back to your card for each athlete. If you joined BEFORE registering, stop! Email Jason with the information and we will provide you with a discount code as you check out.|
~Why is there a 4.9% fee charged to my bill?
|No other way to explain this; this is a summation of fees that Active Networks charges to use their online tools. In this day and age you need a competent and safe provider of online services and they need to get paid. Being in IT myself - I like to eat :) This also contains the credit card company processing fee. It’s no different than buying tickets online for events, you pay a service fee. All online registrations charge these fees unfortunately for us this service is no different.|
~Spirit Wear - plan ahead and order because you cannot reorder through the system
|Please plan ahead on spirit wear. The system does not allow you to go back and reorder the spirit wear if you change your mind you will need to contact us to handle that separately. This saves you additional service charge fee. Ability to order after registration is a feature we have asked be put in the system for next year.|
~Security Time-Out Window - 30 Minutes
|For security purposes the time out to order is 30 minutes. Since this is an online transaction the vendor has a default of 30 minute to register. The process is easy and should take no longer than 5 or 10 minutes. But please plan ahead so the security window does not time out.|
~Volunteer, Volunteer, Volunteer!
|Did you know it takes 51 people to put on an away meet and 74 people to do a home meet! And this team is ALL volunteer.
This service now provides via the Parent Swim Portal , all of the Volunteer positions by event or job. Once you
register you will receive an email confirmation of your registration. Logon to the system (link in the confirmation email), in the lower right hand corner you will
see all of the volunteer positions available. Either by Meet (there are MANY jobs within each meet!) or by particular job like End-Of-Season video, Banquet etc. Pick a job
early and lock in your commitment. Each family has to earn 12 points or forfeit a $150 buy-out fee, so get those jobs early! Aimee
is our Volunteer Boss - she can help you with any questions. You can track your points as the season progresses and dates are met. |
IMPORTANT: If you pick a job by mistake, Email Aimee, she can move you around, delete you and add you back etc.
~Help – How do I get help?
|There are several people ready to help you out. But PLEASE be patient because we all have real jobs and this is all volunteer work. We promise we will get back to you as soon as we can:
PLEASE! To help make your email stand out put in the subject “PSDT Registration Question”, then anything else you would like to say on the subject line.